Terms & Conditions

Terms & Conditions
 
Conditions of Use
 
KenGamer means www.kengamer.com / www.kengamer.com.au / KenGamer
 
Our Business Hours are(GMT+10 Melbourne Time) :
 
Monday to Thursday : 9am - 5.30pm
Friday : 9am - 6pm
Saturday : 9am - 5pm
Sunday : 10am - 4pm
 
KenGamer provide our services to you subject to the following conditions. If you visit or shop at KenGamer, you accept these conditions. Please read them carefully. In addition, when you use any current or future KenGamer service or visit or purchase from any business affiliated with KenGamer, whether or not included in the KenGamer Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
Digital Products / Virtual Gold Purchase - Online Games Card Code / CD Key / Time card / Recharge card code etc. 
  • Very Important information for buyer : You must register an account to be able to check your CD KEY or DIGITAL CODE you purchased
  • SMS VERIFICATION for all orders - No ID or Passport required unless you failed to pass our anti-fraud system check.
  • Phone number must be valid, and must be mobile phone number for SMS verification. We will also call you or text you if we need more information for verification process.
  • Please use a valid email, and paid e-mail is preferable like email@bigpond.com. PAYMENT EMAIL MUST MATCH YOUR ACCOUNT'S EMAIL
  • If this is your first time of purchase and total amount over AUD$100 from our store, we might ask you to verify some details with us. We normally don't but it's all random check from our fraud department.
  • Payment name must match your buying name.
  • First time buyer - It will take up to 48 business hours for us to process and verify your order, normally it will be less than 1 hour after we receive your documents IF APPLICABLE.
  • KenGamer reserves the right to deny payments from suspicious buyers. In the event that an order or payment is tagged as being suspicious, delivery of item(s) will be delayed until KenGamer can successfully verify its legitimacy, be it by phone or a request for verifying information. The determination of what amounts to suspiciousness shall be at the sole and absolute discretion of KenGamer. You acknowledge and accept that under the laws of certain jurisdiction, KenGamer may be obligated to report any suspicious transactions to the relevant authorities.
  • DO NOT worry, we will not use any of your document for other propose, we will only use it for verification and you are protected under our PRIVACY POLICY. All documents will be destroy after we verified your details.
  • Instant delivery ONLY applied to our trading hours for now, which is Monday to Sunday 10am - 11pm (GMT+10). 

For customer who use PAYPAL payment method

  • THE EMAIL ADDRESS OF YOUR PAYPAL ACCOUNT MUST MATCH THE EMAIL ADDRESS YOU REGISTERED IN OUR ONLINE STORE, OTHERWISE WE WILL REFUND THE PAYMENT AND ASK YOU TO USE ANOTHER PAYMENT METHOD.
  • If your order total amount is over AUD$50 and you are First Time Buyer using PAYPAL to pay KenGamer, we may request verification from you.
  • KenGamer will deliver your digital products(game gold,game card code, time code, cd key etc) after we verify your details and believe that payment is legitimate.
  • Verification process take up to 48 business hours to complete from the time that you provide us your verification documents requested by KenGamer.
  • Once digital products is sent to you and you try to open a dispute case with paypal, we will provide all information to paypal and you cannot win it. Because we can track where the code is used and when we deliver the code to you. We have all proof of delivery, so please do not try to be smart and claim dispute after you receive the digital products and used it. We will report you and paypal will close your account if you try to do so, this will also lead to your game account being ban.
  • Dispute can only be claim when you did not receive your parcel within 7 business days after payment made and you are using our Courier Express with Live Tracking number. 
  • Dispute CANNOT be claim when you purchase our Digital Products or Virtual goods.
  • All our digital codes and CD KEYS are UNUSED and brand new. We will not refund your money in any cases after you receive the CD-Key/E-pin a.k.a Digial product(s). We can only provide you the original scanned CD KEY to you.

Pre Order product(s) from KenGamer

  • You agreed to pay the price listed in KenGamer and pay the remaining balance(If applicable) when the product(s) you ordered is in stock and ready to be ship. We will notify you when to pay the balance.
  • If you want to cancel your PRE ORDER from us, please do it 2 weeks before the official release date. Otherwise NO REFUND WILL BE GIVEN BACK TO YOU. We will take your deposit as a penalty.
  • No product(s) will be ship to you until you complete the full payment.
  • All pre order prices EXCLUDED shipping fees.
  • INTERNATIONAL POSTAGE COST IS DIFFERENT. PLEASE VISIT OUR FAQ OR CONTACT US FOR MOST ACCURATE SHIPPING COST FOR ALL OTHER COUNTRIES OTHER THAN AUSTRALIA.

Payment Policy and Acceptance of Service


  • PLEASE NOTE THAT MONEYBOOKERS - SKRILL WILL CHARGE YOU CURRENCY FEES! (Although our Skrill account is in AUD, they still need to convert to Euro and convert back to AUD to pay into our account, that is the reason your bank will charge you currency fees. However, Skrill said they are working on getting an AUSTRALIAN channel so we do not have to pay currency fees while paying in AUD.)
  • In consideration of the provision of the Products & Service made available by KenGamer, payment monies in the currency specified, in accordance with the prevailing exchange rate (the “Price”), shall be made by you to KenGamer in the manner specified and made available to you.
  • Unless credit terms have been expressly agreed to by KenGamer, payment for the Products & Service shall be made in full before the performance of the Service.
  • KenGamer reserves the right to deny payments from suspicious buyers. In the event that an order or payment is tagged as being suspicious, delivery of item(s) will be delayed until KenGamer can successfully verify its legitimacy, be it by phone or a request for verifying information. The determination of what amounts to suspiciousness shall be at the sole and absolute discretion of KenGamer. You acknowledge and accept that under the laws of certain jurisdiction, KenGamer may be obligated to report any suspicious transactions to the relevant authorities.
  • Unless you notify KenGamer to the contrary on the day of delivery and such notification is confirmed by email, the Products & Services shall be deemed to have been accepted by you as being in good order and in accordance with the terms and conditions under which the Service is offered by KenGamer.
  • You undertake to make all payments promptly and in accordance with any rules, regulation or guidelines issued by KenGamer from time to time and shall not be entitled to withhold payment of all or any of the Price.
  • All sales and/or transactions are final. Products and services that have been delivered are strictly non-refundable.
  • KenGamer reserves the right to reimburse customers on a case by case basis.
  • KenGamer services allowed customers to pay, by credit card, debit card,  or any other payment method offered by KenGamer.
  • Processing fee is applicable to payment methods offered by KenGamer.
  • Charges for processing fees will be displayed during the checkout process and shall be borne by you, unless otherwise expressly stated by us.
  • KenGamer does not store any credit card information on our servers and shall never re-use it in any manner.

ELECTRONIC COMMUNICATIONS

 
When you visit KenGamer 's website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
 
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of KenGamer or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of KenGamer and protected by international copyright laws. All software used on this site is the property of KenGamer or its software suppliers and protected by international copyright laws.

LICENSE AND SITE ACCESS
 
KenGamer grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of KenGamer. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of KenGamer. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of KenGamer. You may not use any meta tags or any other "hidden text" utilizing KenGamer's name or trademarks without the express written consent of KenGamer. Any unauthorised use terminates the permission or license granted by KenGamer. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of KenGamer so long as the link does not portray KenGamer or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any KenGamer logo or other proprietary graphic or trademark as part of the link without express written permission.
 

YOUR ACCOUNT
 
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. KenGamer does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use KenGamer only with involvement of a parent or guardian. KenGamer reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
 

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
 
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. KenGamer reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant KenGamer and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant KenGamer and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify KenGamer or its affiliates for all claims resulting from content you supply. KenGamer has the right but not the obligation to monitor and edit or remove any activity or content. KenGamer takes no responsibility and assumes no liability for any content posted by you or any third party.
 

COPYRIGHT COMPLAINTS
 
KenGamer respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
 

 
RISK OF LOSS
 
All items purchased from KenGamer are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
 

PRODUCT DESCRIPTIONS
 
KenGamer attempt to be as accurate as possible. However, KenGamer does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by KenGamer itself is not as described, your sole remedy is to return it in unused condition.
 

OTHER BUSINESSES
 
Parties other than KenGamer and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. KenGamer does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
 

 
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
 
THIS SITE IS PROVIDED BY KenGamer ON AN "AS IS" AND "AS AVAILABLE" BASIS. KenGamer MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KenGamer DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KenGamer DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM KenGamer ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KenGamer WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
 

 
APPLICABLE LAW
 
By visiting KenGamer, you agree that the laws of MELBOURNE VICTORIA, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and KenGamer.
 
 

 
DISPUTES
 
Any dispute relating in any way to your visit to KenGamer or to products you purchase through KenGamer shall be submitted to confidential arbitration in Melbourne, Australia, except that, to the extent you have in any manner violated or threatened to violate KenGamer 's intellectual property rights, KenGamer may seek injunctive or other appropriate relief in any court in Australia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
 

 
SITE POLICIES, MODIFICATION, AND SEVERABILITY
 
Please review our other policies, posted on this site. These policies also govern your visit to KenGamer. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
 
Please visit our other policies at the bottom of the page and read it if you have not yet done so.
 

SHIPPING POLICY

All prices displayed on this website exclude shipping costs(EXCEPT FREE SHIPPING ITEM). We deliver products Australia wide using Australian Air Express or Standard Australia Post. Shipping costs are influenced by the weight of the product, exact shipping costs are calculated in the shopping cart and you can select which services you wanted then it will be added to the order total before checkout.

Orders are dispatched within 1-2 business days and shipping times are estimated at between 1-5 business days depending on your location within Australia.”  “If for any reason we are unable to dispatch your order we will notify you within 2 business days

KenGamer ships goods to Australia wide and internationally. International delivery is done through Australia Post AIR MAIL or Express and prices will be supplied on request. For international orders through our website, please contact us on info@kengamer.com.au to enquiry about a special order.

Please note: Customer who choose Standard Australia Post understand the RISK of NO TRACKING number and KenGamer will not be responsible for any LOST parcel and STOLEN parcel.


Rates for shipping to anywhere in Australia

We can post INTERNATIONAL on request! Price depends on which country.

Below table is for Domestic(Australia) Only

Options/Shipping method Standard Post via Australia Post Australian Air Express Courier Registered Post via Australia post
Under 500 Gram AUD$3 AUD$5.95 AUD$6.95
501 Gram - 1 KG AUD$5 AUD$5.95 AUD$7.95
1.01 KG - 5 KG AUD$8.95 AUD$10 AUD$12.5
Insurance + Sign on Delivery NOT AVAILABLE NOT AVAILABLE INSURED UP TO AUD$100
Tracking number NOT AVAILABLE AVAILABLE AVAILABLE
Order over AUD$150 FREE As above rates As above rates
Time Frame 2 - 7 Days depends on your postcode 1 - 2 Days Depends on your postcode 2 - 7 Days depends on your postcode

Parcel Heavier than 5KG please contact us.

Please note: We always use STANDARD POST for FREE SHIPPINGNo tracking number and insurace on FREE SHIPPING.


What if i am not home for delivery?

Standard post via Australia post - Postman will normally drop a red card in your mail box or just leave your parcel at your front door.

Australian Air Express courier - Delivery man will leave at your front door or he/she will find somewhere safe around your house to leave the parcel.

Registered Post via Australia post - Postman will drop a red card in your mail box for you to collect it in your nearest Australia Post outlet.


How fast can you guys send my stuff off?

Orders for IN-STOCK items are usually shipped within 24 hours of payment clearing, unless it is the weekend of course. Orders with money clearing on the weekend will ship out on Monday. We have a really early pickup, about 2pm GMT+10! So if you want same day postage it is only possible if you order before 1.30pm GMT+10 Melbourne Australia time. We are working on getting a later pickup, but the same day cut off time doesn't get pushed too far back due to the amount of orders we have to do during the day!

We are not super heroes (we try to be), so here are some things that can affect the item being sent instantly:


Others

 
1. OEM products
 
Most of our products are OEM (Original Equipment Manufacture) products, if you like it you can buy from us for a good price. Please read the item description for every products before you buy, it is very important that you know what you buying.
 
2. Postage
 
All orders after 1.30pm MELBOURNE TIME (GMT+10) daily will ship in the next day. We only ship items on weekdays.
 
Please note: When you choose Standard Australia Post, you understand the RISK of NO TRACKING number and KenGamer will not be responsible for any LOST parcel and STOLEN parcel while delivering to you.
 
Australian Air Express
 
For customer who choose to use AAE express for thier shipping method, you agree to "LEAVE ARTICLE ON PREMISES WITHOUT P.O.D SIGNATURE"
 
4. Payment
 
In our store, we provide few payment option which is Credit/Debit card, Bank transfer, Cheque/Money order or Pay Cash in store(adding more from time to time). All products need to be fully paid before we dispatch it.
 
5. Out of stock item
 
Some products in our store sell very quick sometimes and will sometimes out of stock, the availablility of the item will always show on the PRODUCT's PAGE under the PRICE. You still can check out in any of this status and we will ship the item to you instantly as soon as we have in stock. We are happy to give you a store credits if you wish to cancel the order after you paid for it.
© 2012-2015 KenGamer Ltd. All rights reserved. All trademarks in this website are owned by their respective owners.
Owned and Operated in Melbourne VIC, AU. ABN: 84 450 016 924